FAQ

For International Customers

1, List your requst and send it to our email or fax, and you will get respondence within 24h for any quection.

2, Discuss quality, price, lead time and payment, We ask for payment by L/C at sight or T/T at 30% advance and pay the rest all after loading on board.

3, After settled everything, inform us your import company. Usually, we send a Proforma Invoice to your importer and make a contract including everything discussed. And sometimes we trade orders by our export agency. Confirm contract by Fax or Email from your side.

4, After the order is ready, send the goods to the port where pointed in the contract.

5, We present all documents requested by L/C to bank for negotiation, or we send you the copy of shiping bill by Fax for T/T balance. After received all the payment, we send you all the documents by Express Mail.

Most devices will list power requirements in the owner‘s manual, or on the product itself.

These requirements are usually listed as volts and/or amps. In order to determine the required wattage, just keep this equation in mind:


WATTS = VOLTS x AMPS

Simply multiply the total voltage by total amperage. This will establish your required wattage.

If you don‘t feel comfortable measuring your required wattage on your own, call an electrician to do it for you. Electricians can use a tool called an ammeter to determine how much power you require. CHOOSE YOUR FUEL SOURCE

The tough part is over. You‘ve decided which type of generator

(Portable or Standby) you need, and you‘ve determined how much power you require. Now, you should think about which fuel source you prefer.Generators can be powered by several different types of fuel, namely gasoline, natural gas, liquid propane, and diesel.

1.Gasoline Generators

The majority of portable generatorsare fueled by unleaded gasoline, but some are powered by diesel fuel. Most gas generatorswill hold several gallons of gas, allowing for many hours of continuous use. Gasoline should not be stored in fuel tanks for long, so liquid propane is a possible alternative for emergency use generators

2.Diesel Generators

This type of generatoris most commonly found on the commercial job site. Generally speaking, larger commercial grade units tend to be powered by diesel fuel. They are extremely reliable and typically less expensive than LP/NG units. Diesel generatorsare also the safest to operate.

This guide is designed to provide the information necessary to narrow down your search for the perfect generator, but if you have any unanswered questions or concerns, give us a call! We‘re happy to help.

A standard generator consists of a motor and generator head. Simply put, generator motors burn fuel (gas, propane, diesel, or natural gas) to produce power. The generator head (also known as an “alternator” or “genhead”) actually converts that power into electricity. That electricity can be used to power standard appliances and devices that normally run off of utility power.

A: Once again, it is difficult to provide a simple answer to this question. In order to determine your required wattage, there are several things that need to be accounted for. Depending on what you’re planning on powering with your generator, your individual power needs are going to differ from “the next guy’s.” However, there is a simple way to estimate your wattage requirements. First, make a list of all the devices you plan on running simultaneously with your generator. Next, find out the individual wattage requirements for each device (this is usually listed in the owner’s manual or on the product itself). Calculate the total wattage required for all of your appliances. The generator that you purchase should be able to produce approximately 20-30% more than your calculation total. For a more detailed explanation, please refer to our Buying Guide.

How about the influence of humidity We usually define the generator\‘s ambient temperature to be at 40°C. The ambient temperature should not be higher than 40°C, which is very important. If it does, the power of the generator should be decreased. When ambient temperature is lower than 40°C, generator\‘s power could be larger than rated power. When it is higher than 40°C, the power should be modified by following factors. Temperature(40°C) Power factor 45 0.97 50 0.94 55 0.91 60 0.88

Humidity, height and temperature will exert influence upon generators,and it is rather complex in practice.

The following factors need considering:
  • 1 eroding gas in the air
  • 2 salty water (fog) on the seaside
  • 3 dust or sand
  • 4 raindrop Hence we should take the complexity of the climate into considerations. We recommend three options to get along with different weathers.
  • 1 anti-condensation heater
  • 2 IP22 enclosure protection
  • 3 filter

There are generally three types of load:
  • 1.stable
  • 2.transient
  • 3.nonlinear, such as UPA, SCR
  • For transient load and nonlinear load, please contact the factory.

1. Difficulty of Engine startup
1.1 After press down the start button, the unit does not react or moves very slowly. Possible cause:
  • 1) The electricity of accumulator is inadequate.
  • 2) Accumulator thread and the stake head becomes less crowded.
  • 3) The middle relays are ineffective.
  • 4) Starter failed.
  • 5) Control panel failed.
Handing method:
  • 1) Check the electrification capacity of the accumulator.
  • 2) Tighten the accumulator thread and the stake head.
  • 3) Whether or not the relay action is normally working.
  • 4) Check the starter.
  • 5) Check inside of the control box to insure that fuse is working and other wire is tightened.
1.2 The engine can reach certain RPM, but no ignition: Possible reason:
  • 1) No fuel oil was spurted from nozzle.
  • 2) Air invade into fuel oil supply system.
  • 3) The pump transfer oil improperly.
Disposal method:
  • 1) Check for the possible oil leakage or jam problems between oil tank and pump.
  • 2) Open exhaust crew to check the oil transfer.
  • 3) Adjust oil spurting time or change the pump.
1.3 The engine started successfully, then suspended. Possible reason:
  • 1) Fuel oil transfer problem, filter was blocked, fuel oil pump problems.
  • 2) Air filters are seriously blocked.
  • 3) Oil nozzle problem.
  • 4) Low temperature. ( pay attention to the temperature panel alert)
Disposal method:
  • 1) Checking fuel oil transfer, change the fuel oil filter, if necessary.
  • 2) Checking air filter state.
  • 3) Change oil nozzle.

Engine works abnormally
2.1 Black smoke emission Possible reason:
  • 1) The air filters are seriously jammed.
  • 2) Wrong fuel oil.
  • 3) Exhaust pressure higher than standard.
  • 4) Oil spurting pump failed.
  • 5) Oil nozzles are jammed.
  • 6) The engine jars compression ability inadequate.
Disposal method:
  • 1) Check up whether or not the air filter lost efficacy
  • 2) Check up the oil quality.
  • 3) Check up oil supply capacity of spurting pump and adjust the supply.
  • 4) Checking up oil nozzle condition (fuel pulverization)
  • 5) Check up whether or not the air cylinder compresses power is still normal.
2.2 White or blue smoke emission Possible cause:
  • 1) Lubricating oil is chosen unsuitably or lubricating oil overtops normal level.
  • 2) The engine temperature is lower than rated working condition.
  • 3) The piston rings wear out or the supercharge ware lost efficacy.
Disposal method
  • 1) To check up engine lubricating oil is right and control lubricating oil in regulation scope.
  • 2) Check up engine is under low temperature.
  • 3) Check up the clearance between the piston rings and jars, as well as the clearance between piston rings and ring slots, check up the supercharge is working normally.
2.3 Engine runs unsteadily Possible cause:
  • 1) Fuel oil transfer fail or air invade into fuel.
  • 2) Spurting pump or spurting nozzle problems.
  • 3) Air filters are partly blocked.
Disposal method:
  • 1) Check up fuel oil leakage or possible joint loose and whether or not the oil filter is jammed.
  • 2) Keep the oil pump works properly and the pump rack moves nimble.
  • 3) Check the fuel pulverization situation.
  • 4) Keep the air filter clean.
2.4 Abnormal noise inside the engine. Probably cause:
  • 1) The fuel oil selection is unsuitable.
  • 2) Fuel oil spurt time is wrong.
  • 3) Fuel oil nozzle malfunctions.
Disposal method:
  • 1) Checking oil name or recharging suitable fuel oil and reset the engine.
  • 2) Keep fuel oil spurting in right time
  • 3) Check the nozzle malfunctions.
2.5 The engine power is inadequate. Possible cause:
  • 1) Fuel oil transfer fails.
  • 2) Pump work abnormally.
  • 3) Nozzle fails
  • 4) Air filters are blocked.
Disposal method:
  • 1) Keep the oil transfer smoothly
  • 2) Adjust pump and clean air filters
2.6 Engine oil pressure is crossed hanging down and overtops Probably cause:
  • 1) The engine lubricating oil viscosity is crossed low or overtopped
  • 2) The pressure meter is not accurate.
  • 3) The engine lubricating oil filter is stopped up.
Disposal method:
  • 1) Using right engine oil.
  • 2) Changing pressure meter and try again.
  • 3) Changing jammed engine oil filter.
2.7 Water temperature overtop normal standard. Probably cause:
  • 1) Air cooling systems are out of work.
  • 2) Wrong spurting time.
  • 3) Overload for long time.
Disposal method:
  • 1) Check up water pump works state and the possible block problem in water tank.
  • 2) Adjust spurting time
  • 3) Check out the overload state.
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